Privacy Policy god911 — Your Data Is Always Safe

1Introduction

God911 ("we", "Platform") is committed to protecting the privacy of our users. This Privacy Policy clearly explains how god911 collects, uses, discloses, and safeguards your personal information when you use our online gaming platform, including the god911 website and mobile app.

By registering or using the god911 platform, you agree to the collection and use of your personal information as described in this Privacy Policy. This Policy should be read together with Terms and Conditions god911, which forms the entire agreement governing your use of our platform.

If you do not agree with any part of this Privacy Policy, please discontinue use of the god911 platform and contact our support team for further assistance regarding your account.

2Personal Data We Collect

God911 collects the personal information necessary to provide services that are secure, fair and compliant with legal requirements. The categories of data we collect are as follows:

3How We Collect Your Data

God911 collects your personal data through the following channels:

• Account registration — when you complete the registration form and create your god911 account.
• Identity verification (KYC) — when you submit verification documents such as an identity card, passport or other supporting documents as part of our mandatory verification process.
• Financial transactions — when you make a deposit, withdrawal or any financial transaction through our platform.
• Platform usage — automatically through cookies, server logs and other tracking technologies as you browse and use the god911 platform.
• Support communications — when you contact our customer support team via live chat, email or other channels.
• Trusted third parties — in certain cases, we may receive information from third-party identity verification providers or financial institutions for verification purposes.

We do not collect personal data that is irrelevant to the stated purpose, and we ensure data collection is limited strictly to what is genuinely necessary.

4Your Data Usage Purpose

God911 uses the personal data collected for the following purposes:

• Account management — creating, managing and maintaining your account, including a secure Login process.
• Transaction processing — processing deposits, withdrawals and all financial transactions accurately and securely.
• Identity verification — complying with the KYC (Know Your Customer) and AML (Anti-Money Laundering) legal requirements as stipulated.
• Service improvement — analysing usage patterns to improve the user experience, platform performance and the range of games offered.
• Platform security — detecting and preventing fraud, suspicious activity, unauthorised access and platform abuse.
• Customer support — providing effective and relevant assistance when you contact our support team.
• Service communications — sending important notifications relating to your account, transactions, security updates and policy changes.
• Legal compliance — fulfilling applicable legal and regulatory obligations.

God911 does not use your data to make automated decisions that significantly affect you without any human involvement, unless required by law.

5Data Sharing & Disclosure

God911 does not sell your personal data to anyone. However, in certain limited situations, we may share your data with the following parties:

• Payment providers — required details are shared with payment processors such as FPX, DuitNow, Touch 'n Go and GrabPay solely to process your transactions.
• Identity verification providers — required information is shared with trusted third-party KYC services for identity and age verification purposes.
• Game software providers — minimum necessary data is shared with game providers to enable you to play the games they offer.
• Relevant authorities — we will disclose data when required by law, court order or direction from a legitimate regulatory authority.
• Legal and financial professionals — in the context of legal advice, audits or legitimate regulatory proceedings.

All third parties who receive your data from god911 are bound by strict data protection agreements and are only permitted to use that data for the specified purposes.

6Your Personal Data Security

God911 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure. The security measures we employ include:

• TLS 1.3 Encryption for all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all user accounts as an additional layer of security.
• 24/7 security monitoring by a dedicated security team that continuously monitors suspicious activity.
• Penetration testing conducted periodically by independent security experts.
• Role-based access control — only authorised personnel may access users' personal data in accordance with their job responsibilities.

7Data Retention Period

God911 retains your personal data only for as long as necessary to fulfil the purpose of collection, or as required by applicable laws and regulations. In general:

• Active account data — retained for the duration your account remains active, plus any legally mandated period following account closure.
• Financial transaction records — retained for seven (7) years in accordance with Malaysia's financial and tax legal requirements.
• KYC verification documents — retained for five (5) years after the end of the business relationship, in accordance with AML legal requirements.
• Support communication logs — retained for three (3) years for reference and dispute resolution purposes.
• Technical data and server logs — retained for one (1) year for security and technical troubleshooting purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked back to you.

8Your Rights Regarding Personal Data

As a god911 user, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia:

To submit any request relating to your rights above, please contact the god911 privacy team via the contact details provided in the final section of this document. We will process your request within 30 days of receipt.

9Cookies and Tracking Technologies

God911 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser.

Types of cookies we use:

• Essential Cookies — required for core platform functions such as Login session authentication and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies — collecting information on how you use our platform, such as pages visited and time spent, to help us improve platform performance.
• Functional Cookies — remembering your preferences such as language, display settings and game preferences to deliver a more personalised experience.
• Analytics Cookies — used by our internal analytics tools to understand overall platform usage patterns for the purpose of continuous improvement.

You can manage your cookie settings through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the god911 platform.

10Privacy Policy Amendment

God911 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or changes in the services we offer.

Any material changes to this Privacy Policy will be communicated to you via:

• Prominent notification on the god911 platform homepage.
• Email the address registered to your account.
• In-account notice upon your next login.

The "Updated" date at the top of this page indicates the last date this Privacy Policy was reviewed. Continued use of the god911 platform following any amendments constitutes acceptance of the revised terms.

11Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by god911, please contact our Privacy Officer:

If you are not satisfied with our response to any privacy-related complaint, you have the right to contact the Department of Personal Data Protection Malaysia or the relevant regulatory body in your region for further guidance.